I have purchased an item on Stitch Up and need to return it/request a refund. How do I log a return/request a refund?

A buyer can return an item if it is significantly flawed versus the photo or description. It is the buyer's responsibility to inform the seller within 48 hours, with the reasons why they want to return the item. The seller informs the buyer of which delivery method they will be using to return the item. It is the seller’s responsibility to ship the item within 48 hours. Once the seller receives the product back, the order must be cancelled. Money will be refunded to the seller’s Stitch Up account within 48 hours. The buyer and seller can agree on an alternative solution, i.e., a discount. If the buyer and seller can’t reach a consensus, they can reach out to support@stitchup.co.za for support.